Articles

IT-CALL – Integrated Training for Efficient Employability of Disabled People as Call Center Representatives

The main theme of the project was to develop and enhance the intercultural dialogue while exchanging the ideas, experiences and good work practices background which forms the knowledge of different participating organisations; to search present status of employment of disabled people in call centers and home based employment, to search present status of communication technology permitting home based call center employment; to develop a non-formal training and guiding for call center employment including practical hints for general necessary qualifications and to develop an informative outline for organisations running call centers.

Through this project, an informal training and guiding curricula for call center employment targeting disabled people including practical hints for general necessary qualifications is developed in which also the practical ways of searching related opportunities were indicated. Also, brief technical information is made available to organisations to let them know the possibility and attractive features of employing disabled people in their call centers in the form of home based employment.